Tag Archives: ac404

Amwell Enhances Audio Capabilities on its Telemedicine Carts With MXL’s AC-404

Amwell – C250 Telemedicine Cart

The telemedicine industry, and the product manufacturers that support virtual patient care, is experiencing a massive surge in demand amidst the COVID-19 pandemic. Amwell, a leading telehealth solutions provider, rose to the challenge by continuing to equip clinicians and patients with the tools needed to continue conducting quality care visits, virtually. As the company searched for an enhanced microphone solution for its C250 Telemedicine Cart, it turned to MXL Microphones’ AC-404 USB-Powered Microphone, which offers pristine audio clarity. For this OEM application, a customized casing mount allows the AC-404 microphone to easily affix to Amwell’s C250 Carepoint via a magnetic connection, simplifying the setup process for users.

Replacing the microphones that previously sat on Amwell’s C250, MXL’s AC-404 is now the company’s primary microphone option for this cart. As a compact solution, the AC-404 meets Amwell’s requirement of integrating a microphone that seamlessly fits within the cart’s worksurface while still providing best-in-class audio performance in challenging acoustic environments. In addition to its small size, Amwell also chose MXL’s AC-404 for its sleek design, which aligns with the overall aesthetic of the C250 Telemedicine Cart.

C250 Telemedicine Cart

Supporting the Nation’s Top Docs

“The value of telehealth has never been clearer than it is today,” says Merrill Roller, Senior Product Manager, Connected Devices, Amwell. “Throughout the COVID-19 pandemic, thousands of providers at the nation’s top hospital and health systems depend on telehealth carts to safely meet with patients and ensure that everyone in need of care could access it. Our C250 cart is unique in that it allows hospitals to connect to the Amwell provider network as well as to their own providers, offering access to thousands of specialists on demand. This has been especially critical during the pandemic, as it means that hospitals in geographies with higher patient traffic could leverage additional providers when needed to support the demand.”

Amwell’s C250 cart has consistently been one of the company’s most-loved and well-utilized Carepoints since it was first released. By adding the MXL AC-404 worksurface microphone as a standard accessory, and as telehealth continues to prove its value in the hospital setting amidst the COVID-19 pandemic, Amwell expects more organizations to turn to its C250 cart to gain access to thousands of virtual care providers across a wide variety of use cases.

The Value in Dependable Solutions

“Feedback from clients has been very strong,” adds Roller. “One client mentioned that the AC-404 with the C250 Carepoint performed better than any other audio solution they have used—even in their CT room, which proves to be a very challenging audio environment. When lives are at stake, the last thing you want to worry about is the reliability of technology, and thankfully, MXL’s AC-404 microphone has provided our clients with dependable audio capabilities, allowing clinicians to accurately assess and listen to patients in order to provide the best care and experience possible.”

WFH – How to improve your audio when working from home

In these bizarre times in our world, many of us find ourselves relying on our computers for communication. Like anything in technology, there are hurdles and difficulties. The camera is too dark, too bright, choppy connection, audio is fuzzy.

Here at MXL, we want to share information to help you improve your audio when working from home or just catching up with friends and family over a video conference.

Common issue/question:

Why does the microphone on my laptop or computer sound so bad and echoey?

At MXL, we often get customers looking for an upgrade in their web conferencing experience. We constantly hear things like “the sound is always so echoey” or “everyone sounds so far away.” We even had a customer ask, “Do computer manufacturers just not care about good audio?”

There are many reasons why users have these kinds of experiences, and we’ll try not to bore you with too many details. Typically the microphone in a computer is there to pick up audio; that is it. It’s a function and less about the quality of that function. This is similar to a steak from a sketchy roadside diner vs. the best cut of meat you have ever had from your favorite steak house.

In addition to microphone quality and steaks, the main issue with built-in microphones has to do with physics and something called Critical Distance. In a simplified form, Critical Distance is the distance at which the reflections and reverberations of a direct sound, equal or exceed the volume of the direct sound from the sound source.

Example: When you start to hear more of your voice bouncing off the walls in your office than direct sound, this is what can make it sound like someone is in a bathroom when they are on a web chat.

In a 10×10 room (bedroom or office), the critical distance of a sound to a source can be as short as 9.6″.

Unless you are sitting with your face pressed against your computer screen, you are likely more than 9.6″ from the microphone. Your computer microphone is going to be picking up as much if not more indirect sound (the echoey bathroom sound) than the direct sound.

How do we solve this? Get the microphone closer to you by using an external USB microphone.

MXL AC-404The AC404 is a USB boundary microphone. A boundary microphone uses a flat surface to avoid acoustic issues and enhance the audio (this is an oversimplified explanation). Using an external microphone also allows you to place a microphone right in front of you instead of far away at the top of your laptop screen.

In addition to those benefits in a mic like the AC404, we are using high-quality capsules, components, and circuitry, all tuned for the human voice to enhance clear communication.

For all of these reasons, many people already use external microphones or headsets for web conferencing for work or just catching up.

The MXL AC404 is plug and play with pretty much any computer capable of running a video conference. Adding an external USB microphone to your workspace should be hassle-free, and you’ll impress everyone with your improved audio quality.

MXL offers a few versions of the AC404; the differences are primarily cosmetic. Here is some info about them below:

 MXL AC404 – The base model AC404 mic

MXL AC404 White – The base model AC404 mic in white

MXL AC404 LED – LED version of the AC404. You can change the LED color with a dial under the base. Very cool for gaming.

MXL AC404Z – AC404 for Zoom applications, and it comes with a few accessories that integrators and installers prefer.

If you arent using one already, an external microphone can significantly improve the audio quality of your voice on web conferences, recordings, and presentations. Be sure to check out the AC404 and some of our other products.